Appointment Rules and Exceptions

Administrators update the availability of test schedules as well as the open slots for every time interval. Exceptions such as holidays and breaks are also included in this section.

Appointment Rules

Administrators can set appointment rules to specific products. This can also be done when you first create a laboratory product but in the event that you need to make some changes, this section of the software will be used.

Product Appointment Rules

Administrators have the option to set them per product per laboratory branch. These are the information that needs to be provided:

  • Timezone: The time reflected on the interval schedule

  • Repeats on: The days would the rule be recurring on

  • Daily Schedule: The operating hours the test is open for patients

  • Interval: The time between appointments

  • Capacity: The number of people that can be accommodate per time interval

  • Additional Appointment Setting: The other appointment controls

  • Lead Minutes: The number of minutes before booking a time interval for same-day appointment

Global Appointment Rules

Administrators also have the option to set one rule that would reflect on all the laboratory products.

These are the information that needs to be provided:

  • Timezone: The time reflected on the interval schedule

  • Repeats on: The days would the rule be recurring on

  • Daily Schedule: The operating hours the test is open for patients

  • Interval: The time between appointments

  • Capacity: The number of people that can be accommodate per time interval

  • Additional Appointment Setting: The other appointment controls

  • Lead Minutes: The number of minutes before booking a time interval for same-day appointment

Walkthrough of Setting Appointment Rules and Exceptions

Choose which product the appointment rules would be changed or updated.

Timezone

Choose which time zone will appear on the appointment setter menu that would be available to the patients.

Repeats on

Select the available days that the laboratory product is available for booking.

Daily Schedule

Set the available hours on which the test could be administered to the patients. This will also be the hours reflected on the appointment setting page.

Interval

Set the Interval or the number of minutes between each opened slot.

Capacity

Set Capacity opened for each interval. This is the number of people that are allowed to book the test within a given slot.

Enable same-day appointment

If the laboratory would accept same-day appointments, click on the box. Otherwise, leave it blank.

If the laboratory allows for same-day appointments, they need to input the lead time as well or how many minutes before the appointment the patients may book within the day.

Lead Time

Lead time is the number of minutes ahead of time before patients could book a particular time interval.

Enable cut-off time and lead days for appointment

If the laboratory would want to limit the lead days and cut-off of when the patients could book a test, they may enable this option.

Laboratories can also set at what time would the shop stop accepting test bookings and how many days ahead patients should book for the test they need.

Add Exception

If your laboratory anticipates special non-working days outside your regular daily schedule, click on Add Exception to block out and prevent appointments on those days.

Copy from template

If your products all have the same appointment rules, you may choose from the laboratory’s available templates instead of inputting all the same details for each of the products.

Exception

Exceptions will override the default capacity of the daily schedule. You can use this to modify the capacity for certain days of the week or across a range of dates.

In case multiple exceptions overlap with each other for an appointment slot, the first (leftmost) exception's capacity will be used for that appointment slot.

Exception is always used to set the lunch break or short breaks the personnel on-site takes on a daily basis.

Take note:

Global exceptions are enabled by default but you can disable them as needed. You can only edit global appointment rules in the main appointment-rules page.

If a global exception’s slot overlaps with a product exception, the product exception is prioritized.

Once all the necessary information has been encoded, click on “Update” for the changes to reflect on the appointment scheduler of the product on the shop page.

If the administrator would like to see how the exception will look they may click on “Preview” before they update the information.

The list of the exceptions set for a certain laboratory product can be found in this section.

Laboratory administrators may also remove an exception if it is no longer applicable to the laboratory product.

Administrators have the option to delete the set appointment rules when it no longer takes effect on the laboratory product.

Global Appointment Rules

Administrators also have the option to set one rule that would reflect on all the products.

The following information are provided:

  • Timezone

  • Repeats on

  • Daily Schedule

  • Interval

  • Capacity

  • Additional Appointment Setting

  • Lead Minutes

Timezone

Choose which time zone will appear on the appointment setter menu that would be available to the patients.

Repeats on

Select the available days that the laboratory product is available for booking.

Daily schedule

Set the available hours on which the test could be administered to the patients. This will also be the hours reflected on the appointment setting page.

Interval Set the Interval or the number of minutes between each opened slot.

Capacity Set Capacity opened for each interval. This is the number of people that are allowed to book the test within a given slot.

Enable same-day appointment

If the laboratory would accept same-day appointments, click on the box. Otherwise, leave it blank.

If the laboratory allows for same-day appointments, they need to input the lead time as well or how many minutes before the appointment the patients may book within the day.

Enable cut-off time and lead days for appointment

If the laboratory would want to limit the lead days and cut-off of when the patients could book a test, they may enable this option.

Lead Time

Lead time is the number of minutes ahead of time before patients could book a particular time interval.

Laboratories can also set at what time would the shop stop accepting test bookings and how many days ahead patients should book for the test they need.

Click “Update” once all the needed information has been provided for the appointment rule to be reflected on all the shop products.

Take Note

These are appointment exceptions which will apply to all your laboratory products by default. You may disable them for individual product appointment rules page.

In case multiple exceptions overlap with each other for an appointment slot, the first (leftmost) exception’s capacity will be used for that appointment slot.

Add Exception If your laboratory anticipates special non-working days outside your regular daily schedule, click on Add Exception to block out and prevent appointments on those days.

Once all the needed information are encoded, click on “Update” for the changes to reflect on the products’ appointment setting page.

Last updated