Void/ Refund/ Cancellation


Voids are transactions that are reversed. If a sale needs to be canceled before it has settled, it can be voided. Voiding a transaction in a point of sale system will keep the transaction from confirming in a customer's account, so it is unnecessary to issue a credit or refund.


Refund will allow the patient to get their money back and automatically deducts the transaction to the store ledger and it will also change the status of the order.


Cancel an order / cancel on a POS is used when a customer wants to cancel a completed order but has not received the order.

Changes once voided, refunded or cancelled:

  • Patient service is automatically deleted once it is voided/refunded/cancelled.

  • Refunded status will be included on daily sales report.

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